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Kim, Pansoo
1.
Effects of job satisfaction on service quality, customer satisfaction, and customer loyalty : the case of a local state-owned enterprise
by
Kim, Pansoo
Han, Jang-Hyup
WSEAS transactions on business and economics
Vol.10, No.1, 2013
pages: 49-68
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2.
Internal client satisfaction improvement plan using a performance model
by
Kim, Pansoo
Lee, Jihye
WSEAS transactions on business and economics
Vol.9, No.1, 2012
pages: 39-56
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