Benefits, barriers and pitfalls coming from the ISO 9000 implementation : the impact on business performances
Part of : WSEAS transactions on business and economics ; Vol.7, No.4, 2010, pages 311-321
Issue:
Pages:
311-321
Abstract:
Total quality management is from a decade an important and useful organizational system for increasing companies competitiveness, by optimizing processes with a particular focus on the customer. Among all the methodologies, ISO 9000 certification is one of the most common and recognized approaches for the benefits of the companies that decide to implement it. Several studies have been conducted in literature, presenting some important impacts of the ISO 9000 on the companies performances. Due to the vast number of works, a classification of the main impacts of ISO 9000 on the principle business performances is needed. The findings coming from the literature review analysis are therefore validated through a survey extended at 366 companies. The resulting information of the investigation are coherent with those studied in literature, even if some key aspects are extremely focused on a restricted set of impact areas. The investigation allow the author to identify the main impacting dimensions of ISO 9000 on the performances of the companies. Moreover the barriers and pitfalls for a successful ISO 9000 certification are presented, furnishing details for overcome these issues.
Subject:
Subject (LC):
Keywords:
business performance, literature review, survey
Notes:
Περιέχει παράρτημα πινάκων-διαγραμμάτων και βιβλιογραφία
