605-619

• Gourova, Elissaveta
• Antonova, Albena
• Todorova, Yanka

The paper considers the importance of knowledge management in the new economy, and focuses onthe concept of knowledge audit and its need for developing and monitoring the knowledge managementimplementation. A special focus is made on knowledge audit concept and the approaches and processesproposed and used in practice. The paper highlights also some tools utilized in knowledge audit and the metricsused for knowledge measurement and evaluation of knowledge management benefits for organizations. Aspecial attention is paid on balanced scorecard methodology and social network analysis use in knowledgeaudit. A new extended knowledge audit approach is proposed and some measurement considerations. The paperpresents results of surveys carried out in some small and medium organizations for determining the knowledgemanagement needs and usage, as well as knowledge audit pilot results.

• Economics and Business

• Διοίκηση επιχειρήσεων
• Knowledge economy
• Business management

knowledge audit, knowledge metrics, knowledge management, knowledge audit approaches

Περιέχει γραφήματα, πίνακες και βιβλιογραφία