541-551

• Lee, Yu-Ting
• Wu, Wei-Wen
• Tzeng, Gwo-Hshiung

Quality function deployment (QFD) is a valuable method that provides a means of translatingcustomer needs into the appropriate technical requirements for each stage of detailed operations in productdevelopment and production. During the QFD implement process, the Analytic Hierarchy Process (AHP) hasbeen used to determine the relative importance weights between criteria or the relationship between the row andcolumn variables of each matrix. However, the AHP has the limit with its independence assumptions, which isa special case of the Analytic Network Process (ANP). The ANP is a mu1tiple criteria decision-making(MCDM) method used to derive relative priority from individual judgments, which can deal with all kinds ofdependences systematically. Thus, the purpose of this paper is to develop an effective decision-making methodbased on QFD and ANP approach to help for making better decisions of planning or evaluation problems. Also,an empirical example is presented to illustrate the application of the proposed method.

• Economics and Business

• Διοίκηση επιχειρήσεων
• Business management
• Economic development

quality function deployment, analytic hierarchy process, analytic network process, multiple criteria decision-making

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