Influence of certain variables on organisational commitment : a case study in the hotel sector of Cordoba
Part of : Tourismos : an international multidiciplinary journal of tourism ; Vol.8, No.2, 2013, pages 117-135
Issue:
Pages:
117-135
Section Title:
Research papers
Abstract:
The hotel industry is characterised by close and direct contact between theemployee and the customer. For this reason, one of the most effective ways toachieve customer satisfaction and loyalty is to ensure that employees who providethe service feel committed to the organisation where they work. By doing so, hotelbusinesses can gain a sustainable competitive advantage and improveorganisational performance. Based on these premises, this article aims todetermine the relationships between certain variables associated with the job andthe organisational commitment of the individual. The hypotheses tests reveal astrong relationship between stable and permanent employment and higher levelsof organisational commitment among hotel employees.
Subject:
Subject (LC):
Keywords:
hotel employment, organisational commitment, Spain
Notes:
Περιέχει πίνακες και βιβλιογραφία
References (1):
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