124-140

• Ferreira, Aristides Isidoro

This study reports the development and initial validation of the Intellectual CapitalQuestionnaire (ICQ), which was designed to assess organizational intangibles. The aim of thisstudy was to create groups of items for a questionnaire based on prior theories and existinginstruments related to aspects of organizational characteristics. Exploratory and confirmatoryfactor analysis (n = 440) allowed us to validate a 16-item scale with 3 factors, namely, HumanCapital, Structural Capital, and Customer Capital. This new questionnaire, presenting goodmeasurement qualities, is an effective tool for measuring organizational knowledge andintangibles in general and provides deeper understanding of organizations' intellectualcapital.

• Sociology
• Economics and Business

• Organizational sociology
• Management
• Capital

customer capital, human capital, intellectual capital, organizational psychology, structural capital

Περιέχει σχήματα, πίνακες και βιβλιογραφία